Support

We are here to help you

If you don't find what you're looking for in the FAQ, contact us by clicking the WRITE US button below. For quick assistance, chat with our operators every day from 9:00 to 17:00, by selecting the WhatsApp option from the red bubble at the bottom right.

BEFORE YOU BUY

REGISTRATION

MANAGING A RESERVATION

REQUESTING AN INVOICE

PARKING

VIP LOUNGE

FAST TRACK

BAG WRAPPING

AGENCIES, COMPANIES AND FREELANCERS (B2B)

What do I need to know before purchasing?

  • If you are a natural person, you can purchase as a registered or unregistered user. As a registered user, you will be able to access your purchase history more easily and you will not have to enter the necessary data each time, but you will find everything already pre-filled and the purchase will be faster. In both cases, your tickets can only be used digitally. Remember that for both non-registration and registration purposes, the use of a PEC (‘certified electronic mail’) address may have certain limitations, as not all PEC mailboxes are compatible with our systems. To ensure a faster and smoother process, we suggest using an ordinary e-mail address.
  • If you are a company, agency or freelancer, you will have to register in the B2B user section to proceed with your purchase. Companies/freelancers referred to as VAT Group or under the split payment and letter of intent regime, cannot purchase SEA products online. In this case, physical channels must be used.

How can I pay?

You can choose to pay in total security with the main credit cards (Visa, MasterCard, Diners and American Express), with Apple Pay or by bank transfer directly from your online banking, if your bank subscribes to the service offered by MyBank. If you are a company, agency or freelancer, you can pay by credit card or electronic purse.

Can I have the invoice?

  • If you buy online on our website milanairports-shop.com and you are a natural person, you will receive an e-mail containing the invoice following your purchase, except if you make your purchase using Apple Pay;
  • If you buy online on our website milanairports-shop.com and you are a company, an agency or a freelancer, you will find the invoice in your tax box;
  • If you have paid for parking at the automatic or manned cash desks at Linate or Malpensa, you can request the invoice by self-invoicing;
You can find more details in the FAQ section entitled Requesting an invoice.

Can I purchase several services at the same time?

There are no restrictions in this respect. You can add all services to your shopping cart and proceed to purchase with a single payment.
Please note that withdrawal, in the case of multiple purchases, involves the withdrawal of all purchases made in that one transaction. Visit the Right of withdrawal page for more details.

Can I access discounts and promotions?

By purchasing online you have access to a number of discounts dedicated to those who book in advance. We very often activate time-based promotions that you can find out about by visiting the Promotions section.

Is it necessary to register?

  • For natural persons, registration is not compulsory.  If you decide to register, please note that registration via a PEC (Certified Electronic Mail) address may have some limitations, as not all PEC mailboxes are compatible with our registration system. To ensure a faster and smoother process, we suggest using an ordinary e-mail address.
  • If you are a company, agency or freelancer, you need to register via the B2B area.

Do I have any advantages if I register?

By registering, you will be able to consult your purchase history at any time. If you make frequent purchases, you will not have to enter the necessary data each time, but you will find everything already pre-filled and your purchase will be faster.

How can I change or delete my registration?

If you wish to change your personal information and/or your registration consents, simply log in to your personal area, select “Your Profile” and proceed with the changes. If, on the other hand, you wish to cancel your registration, again in the personal area, under “Your Profile”, simply click on “CLICK HERE TO CANCEL YOUR REGISTRATION” at the bottom of the page.

I could not find the answer to my question. What can I do?

If you need further assistance, click on the CONTACT US button for complex issues. We will respond to you Monday through Friday from 9 a.m. to 6 p.m.  For quick assistance, chat with our operators daily from 9 a.m. to 5 p.m. by selecting the WhatsApp option from the bubble in the lower right corner.

Can I change the reservation?

Only a parking reservation can be changed free of charge: change the type of parking space or the dates of entry/exit use. The number of changes is unlimited, but must be made within three hours of entering the car park.
Remember that you can enter at any time after the booked time and leave before the end of the booked time, without the need to change your booking, but you cannot interrupt your stop. If you leave the car park, you lose the right to use the time you paid for, and you cannot claim a refund for the time you did not use.
In the case of prolonged parking, at Malpensa you can pay the difference at the automatic pay stations located in the Parking Help Desk areas and inside the car parks or at the manned parking booth at Milan Linate and Milan Bergamo airports.
Also:
  • Only Linate and Malpensa airports are interchangeable;
  • If the new booking has a higher value than the initial one, the difference in price must be paid online;
  • If the new booking is less expensive, the fare difference will not be refunded.
Please note that any change in the duration, dates or times of a reservation may result in a recalculation of the entire parking fare.

How do I change a reservation?

  • If you are a registered user, you can proceed with the change by logging in and accessing your personal area. In the “My Purchases” section you will find a list of all the purchases you have made, and you will be able to change a parking reservation by selecting the purchased parking space and, in the purchase detail, you will find a link to proceed with changing the reservation.
  • If you are not registered on our site, you can change your parking reservation by using the form titled RECOVER OR CHANGE YOUR PURCHASE that you will find on the site’s homepage. Click on the “Change” button, select the new parking period, proceed to replace the parking space if necessary and confirm the change.
Any change in the duration, dates or times of a reservation may result in a recalculation of the entire parking fare.

Can I cancel my booking?

You may withdraw from a booking that meets the requirements of the Right of Withdrawal.
Please note that withdrawal, in the case of multiple purchases, involves the withdrawal of all purchases made in that one transaction.
If, on the other hand, you no longer need a booking, you can freeze it and use it in the future via the rebooking feature. To freeze it, change the booking to a parking space of equivalent cost on a date of your choice. When you have the final date of your trip, you can update it again, changing the number of days or the car park, as required. The system retains the credit and, in the event of a fare difference, charges the additional amount (but does not handle partial refunds).
Reservation changes are unlimited and can be made within three hours of entering the car park. Remember that a car park in Bergamo can only be changed with another car park in Bergamo, whereas between Linate and Malpensa it is also possible to change the terminal.

I could not find the answer to my question. What can I do?

If you need further assistance, click on the CONTACT US button for complex issues. We will respond to you Monday through Friday from 9 a.m. to 6 p.m.  For quick assistance, chat with our operators daily from 9 a.m. to 5 p.m. by selecting the WhatsApp option from the bubble in the lower right corner.

How do I request an invoice if I buy online?

  • If you are a natural person, you will receive an e-mail containing the invoice following your purchase if you buy online, except if you make the purchase with Apple Pay. 
  • If you are an Italian company, agency or freelancer, you will find the invoice in your tax box. In all other cases, you will receive it by e-mail.

How do I request an invoice if I paid at the airport?

If you have paid for parking at the automatic or manned cash desks at Linate or Malpensa, requesting an invoice is very easy thanks to the new self-invoicing procedure;

How do I request an invoice having purchased through another channel?

For all customers who have booked and purchased a parking space at Malpensa or Linate via Ryanair, Parkvia or Parkos, it is possible to request an invoice by 11.59 p.m. on the second day following the purchase by contacting us by clicking on the CONTACT US button on the current page. For example: if you purchase on 15/03/2025, the deadline for submission will be 11.59 p.m. on 17/03/2025.
To request it, the following data must be provided. In the event of missing or inaccurate data, it will not be possible to proceed.

Company data
  • Company name
  • Billing address
  • Tax code/VAT number
  • SDI recipient code
  • Customer subject to split payment (yes/no)
Purchase data
  • Purchase channel
  • Purchase code
  • Airport
  • Date and time of entry
  • Date and time of exit
  • Amount paid
All customers who have booked and purchased a parking space in Bergamo through third-party channels can request an invoice by filling out the form available at this link on the day of purchase. Otherwise, the request cannot be accepted.

I could not find the answer to my question. What can I do?

If you need further assistance, click on the CONTACT US button for complex issues. We will respond to you Monday through Friday from 9 a.m. to 6 p.m.  For quick assistance, chat with our operators daily from 9 a.m. to 5 p.m. by selecting the WhatsApp option from the bubble in the lower right corner.

If I buy a parking space online, do I have an assigned space?

No. Your parking space is guaranteed, but you are not assigned a predetermined space.

Is the reservation linked to the car’s number plate?

The reservation is not linked to the car’s number plate. You can gain access using the barcode received by e-mail with any car to the purchased parking space.

I made a purchase but did not receive a confirmation email. What can I do?

Wait a few minutes and then check your junk mail. If you still do not receive anything, your purchase probably failed.
It is also possible that if you have not received your e-ticket, the purchase has not been successful, even though your bank has sent you confirmation of payment authorisation. This is actually a pre-authorisation, in which case the amount will then be cleared by your bank as no service was purchased. If the above case occurs you will have to go through the purchase process again.
Before repurchasing, contact us by clicking the CONTACT US button for complex issues. We will respond to you Monday through Friday from 9 a.m. to 6 p.m.  For quick assistance, chat with our operators daily from 9 a.m. to 5 p.m. by selecting the WhatsApp option from the bubble in the lower right corner.
If you are a registered user, you will find a PDF copy of your invoice and e-ticket in the MY PURCHASES section.

I am a passenger with reduced mobility. Are there parking spaces reserved for me?

At Milan Linate and Milan Malpensa you will find dedicated parking spaces that passengers with reduced mobility (PRM) and badge holders can access without prior reservation. 
If the PRM parking spaces are all occupied, it will be possible to park free of charge in the available parking spaces, even if they are not strictly dedicated to PRM. The car parks where you can benefit from this right are as follows:
  • At Linate, all car parks except P3;
  • At Malpensa, all car parks. At Terminal 1, the recommended car park for location and accessibility is car park P2. At Terminal 2, the recommended car park for location and accessibility is car park P5;
  • For Bergamo Orio al Serio, check the car parks and access procedures at this link
At Malpensa, in order to take advantage of the free parking service, disabled passengers, after returning from their journey, must go to the Help Desk/Automatic Cashier located inside the Parking Help Desk Areas or, alternatively, to the manned cash desks where present. At Linate, in order to take advantage of the free parking, disabled passengers must go, before their journey, to the Help Desk/Automatic Cashier located inside the Parking Help Desk Areas.
At the Help Desk you will need to scan the following documents:
  • Parking card for people with disabilities in original;
  • Parking ticket, identity card and travel document (only needs to be presented for stays longer than six hours).
Inside the car parks of the Milan Linate and Milan Malpensa airports there are “Sala Amica Call Points” to contact the Sala Amica and receive assistance.

Are the car parks always open?

Yes, the car parks are open 24 hours a day.

When can I access the car park?

The car park can be accessed up to 60 minutes before the booked time. Access is possible at any time after the booked time.
Only for car parking purchased directly on the Ryanair website will it be possible to access the car park up to 3 hours before the original departure time and to leave the car park up to 3 hours after the original arrival time of the Ryanair flight.

When can I leave the car park?

You can leave at any time before the end of your booking, or stick to the exit time selected at the time of purchase.
Keep in mind that you cannot interrupt the stay. If you leave the car park, you lose the right to use the time you paid for, and you cannot claim a refund for the time you did not use.
In the case of prolonged parking at Malpensa, you can pay the difference at the automatic pay stations located in the Parking Help Desk areas and inside the car parks or at the manned parking booth at Milan Linate and Milan Bergamo airports.
Remember that the web rate is calculated for 24-hour periods from the time of entry indicated during purchase.
Booking example: entry on 16/03/2025 at 09.00 a.m., exit on 18/03/2025 at 10.00 a.m. This booking is valid until 9.00 a.m. on 19/03/2025, therefore an additional fee will only be charged if you leave the car park after 9.00 a.m. on 19/03/2025.

Is it possible to purchase a parking space for several weeks?

A parking space can be purchased for a maximum of four weeks. The online purchase also includes a minimum stay of three hours.

Remember that you cannot interrupt the stay. If you leave the car park, you lose the right to use the time you paid for, and you cannot claim a refund for the time you did not use.

Where can I recharge my electric car?

At the P2 Executive Car Park at Linate, on the 3rd floor.

Which vehicles can access the car parks?

In addition to cars and motorbikes, minibuses carrying up to 9 people can have access.
The maximum height allowed in our covered and uncovered parking facilities is 2.10 metres. At Bergamo Orio al Serio, uncovered parking facilities allow up to 2 metres.
LPG or CNG cars can access our parking spaces without any restrictions, in any covered or uncovered car park.
At Milan Linate airport, there are some dedicated parking spaces for two-wheel vehicles on the access ramp to the Departures area. In addition, there is the covered P2 Rider, located on the ground floor of the P2 Executive car park at Linate.

How do I access parking purchased online?

To access parking purchased online, take the e-ticket you received with the purchase confirmation e-mail with you and access the car park by scanning the barcode on the e-ticket under the e-ticket reader, using the online lane. Take care not to use the electronic toll lane.
In case of difficulties when logging in, contact the operator via the handset button, “Assistance”. Press and hold until a guided voice informs you that the call has been forwarded: you will be assisted remotely.
Wait for the paper ticket to be issued, collect it and keep it carefully: you will need it to leave the car park at the end of your stay.

I need on-site assistance. What should I do?

If necessary, you can contact the operators at the manned cash desks (open daily, 24 hours a day) located in Bergamo and Linate. Alternatively, you can request assistance in the Help Desk Parking Areas.

What do I do if I lose my exit ticket?

If you lose your paper ticket, go to the Parking Help Desk located inside the terminal and take the following with you:
  • Copy of electronic ticket or flight boarding passes;
  • Car registration;
  • Identity document.

Can I book online and access with the electronic toll machine?

No, the toll payment does not require prior reservation. However, remember that with online purchase, you can access the parking even if the entry sign shows full - ‘Completo’. If you choose to purchase parking online, make sure that at the parking entrance, you DO NOT use the lanes reserved for toll payment in order to avoid being charged twice.

If I buy a parking space at Malpensa T2, but my flight departs from T1 (or vice versa), how can I get to my terminal?

You can reach your terminal by using the free shuttle service. Click here for more details.

If I park at P4 Linate, how can I get to the terminal?

To reach the terminal, you can use the free shuttle service, which runs approximately every 15 minutes.

I could not find the answer to my question. What can I do?

If you need further assistance, click on the CONTACT US button for complex issues. We will respond to you Monday through Friday from 9 a.m. to 6 p.m.  For quick assistance, chat with our operators daily from 9 a.m. to 5 p.m. by selecting the WhatsApp option from the bubble in the lower right corner.

Where can I find the VIP Lounges at Malpensa Terminal 1?

  • The Gae Aulenti Premium Lounge is located after the security filters at Embarkation Area B, dedicated to Non-Schengen flights (Gate B50-B58), after passport control
  • The Montale Exclusive Lounge is located after the security filters at Embarkation Area B, dedicated to Non-Schengen flights, after passport control
  • The Monteverdi Classic Lounge is located after the security filters in Boarding Area A, dedicated to Schengen flights (Gate A1-A10)
  • The Pergolesi Classic Lounge is located after the security filters at Embarkation Area B, dedicated to Non-Schengen flights (Gate B70-B79), after passport control

Where can I find the VIP Lounges at Malpensa Terminal 2?

The Alda Merini Classic Lounge is located after the security filters on the ground floor near passport control (Gate D20- D22).

Where can I find the VIP lounges at Linate?

  • The Leonardo Exclusive Lounge is located after the security filters at the Embarkation Area (Gate A17-A18)
  • The Piranesi Classic Lounge is located before the security filters on the first floor departures, Check-in Area no. 1

How do I access the VIP Lounge purchased online?

To access the lounges, simply show the e-ticket received at the time of purchase at the entrance.

When do the VIP lounges open?

At Malpensa Terminal 1:
  • Gae Aulenti Premium Lounge, 5.30 a.m. - 10 p.m.
  • Montale Exclusive Lounge, 6 a.m. - 10 p.m.
  • Monteverdi Classic Lounge, 6 a.m. - 9.30 p.m.
  • Pergolesi Classic Lounge, 5.30 a.m. - 10 p.m.
At Malpensa Terminal 2
  • Alda Merini Classic Lounge, 5 a.m. - 10 p.m.
At Linate
  • Leonardo Exclusive Lounge, 5.30 a.m. - 9.30 p.m.
  • Piranesi Classic Lounge, 6 a.m. - 8 p.m.

Are children admitted in the VIP Lounge?

Yes, they are admitted; access is free for children aged 0 to 2 years old.

I made a purchase but did not receive a confirmation email. What can I do?

Wait a few minutes and then check your junk mail. If you still do not receive anything, your purchase probably failed.
It is also possible that if you have not received your e-ticket, the purchase has not been successful, even though your bank has sent you confirmation of payment authorisation. This is actually a pre-authorisation, in which case the amount will then be cleared by your bank as no service was purchased. If the above case occurs you will have to go through the purchase process again.
Before repurchasing, contact us by clicking the CONTACT US button for complex issues. We will respond to you Monday through Friday from 9 a.m. to 6 p.m.  For quick assistance, chat with our operators daily from 9 a.m. to 5 p.m. by selecting the WhatsApp option from the bubble in the lower right corner.
If you are a registered user, you will find a PDF copy of your invoice and e-ticket in the MY PURCHASES section.

I could not find the answer to my question. What can I do?

If you need further assistance, click on the CONTACT US button for complex issues. We will respond to you Monday through Friday from 9 a.m. to 6 p.m.  For quick assistance, chat with our operators daily from 9 a.m. to 5 p.m. by selecting the WhatsApp option from the bubble in the lower right corner.

How do I access Fast Track purchased online?

At the Linate and Malpensa T1 airports, go to the Fast Track gate and associate the Fast Track bar code received at the time of purchase with your boarding pass at the self-service machines located near the dedicated desk. Or show your e-ticket to the attendant together with your boarding pass (opening hours 5 a.m. - 10 p.m.).
At Malpensa T2 go to the Fast Track gate and associate the Fast Track bar code received at the time of purchase with your boarding pass at the self-service machines located near the gate.

Does the e-ticket purchased for Fast Track access have an expiry date?

You can use the Fast Track service whenever you like within the expiry date indicated in the e-ticket attached to the purchase confirmation email.

In which airport can I use the Fast Track service?

You can use the service at either Linate or Malpensa regardless of the airport selected at the time of purchase. The Fast Tracks are located:
  • At Malpensa Terminal 1, Second Floor - Departures
  • At Malpensa Terminal 2 - Departures
  • At Linate, First Floor - Departures

How many Fast Tracks can I purchase?

It is not possible to purchase more than 10 fast tracks in a single transaction. If you need to purchase more than 10 fast tracks, please contact us by clicking on the CONTACT US button at the top of this page

Are there discounts for children using Fast Track?

Access for children up to the age of two is free of charge.

I made a purchase but did not receive a confirmation email. What can I do?

Wait a few minutes and then check your junk mail. If you still do not receive anything, your purchase probably failed.
It is also possible that if you have not received your e-ticket, the purchase has not been successful, even though your bank has sent you confirmation of payment authorisation. This is actually a pre-authorisation, in which case the amount will then be cleared by your bank as no service was purchased. If the above case occurs you will have to go through the purchase process again.
Before repurchasing, contact us by clicking the CONTACT US button for complex issues. We will respond to you Monday through Friday from 9 a.m. to 6 p.m.  For quick assistance, chat with our operators daily from 9 a.m. to 5 p.m. by selecting the WhatsApp option from the bubble in the lower right corner.
If you are a registered user, you will find a PDF copy of your invoice and e-ticket in the MY PURCHASES section.

I could not find the answer to my question. What can I do?

If you need further assistance, click on the CONTACT US button for complex issues. We will respond to you Monday through Friday from 9 a.m. to 6 p.m.  For quick assistance, chat with our operators daily from 9 a.m. to 5 p.m. by selecting the WhatsApp option from the bubble in the lower right corner.

How does the Safe Bag luggage wrapping service work?

Take the code you receive in the e-ticket attached to the purchase confirmation email with you and present it to the Safe Bag point of sale staff. The dedicated staff will wrap your luggage in less than 30 seconds.
The service operates at Malpensa (Terminal 1 and Terminal 2) from 4 a.m. to 9 p.m. and at Linate from 3.30 a.m. to 8.30 p.m.

Does the Safe Bag service code received by e-mail have an expiry date?

You have three months from the date of purchase to use your code for the Safe Bag luggage wrap service.

Where can I find the Safe Bag stations?

At Malpensa Terminal 1:
  • check-in area door 12
  • check-in area door 13
  • check-in area door 14
  • check-in area door 15
  • check-in area door 17
At Malpensa Terminal 2:
  • check-in area door 3
  • check-in area door 4
At Linate
  • check-in area door 1
  • check-in area door 2
  • check-in area door 4

I made a purchase but did not receive a confirmation email. What can I do?

Wait a few minutes and then check your junk mail. If you still do not receive anything, your purchase probably failed.
It is also possible that if you have not received your e-ticket, the purchase has not been successful, even though your bank has sent you confirmation of payment authorisation. This is actually a pre-authorisation, in which case the amount will then be cleared by your bank as no service was purchased. If the above case occurs you will have to go through the purchase process again.
Before repurchasing, contact us by clicking the CONTACT US button for complex issues. We will respond to you Monday through Friday from 9 a.m. to 6 p.m.  For quick assistance, chat with our operators daily from 9 a.m. to 5 p.m. by selecting the WhatsApp option from the bubble in the lower right corner.
If you are a registered user, you will find a PDF copy of your invoice and e-ticket in the MY PURCHASES section.

I could not find the answer to my question. What can I do?

If you need further assistance, click on the CONTACT US button for complex issues. We will respond to you Monday through Friday from 9 a.m. to 6 p.m.  For quick assistance, chat with our operators daily from 9 a.m. to 5 p.m. by selecting the WhatsApp option from the bubble in the lower right corner.

How do I purchase Milan Airports services?

If you are a company, travel agency or freelancer (B2B customer), register in the B2B customer area to make your purchases. Please note that registration via a PEC (Certified Electronic Mail) address may have some limitations, as not all PEC mailboxes are compatible with our registration system. To ensure a faster and smoother process, we suggest using an ordinary e-mail address.

Once registered, you will be able to learn more about all the details dedicated to B2B users.

Do I have advantages as a B2B customer?

Companies, agencies and freelancers (B2B customers) can get discounts on product prices. We offer dedicated net rates for travel agencies and, on request, preferential conditions and customised agreements for companies.
B2B customers can also access:
  • A purchasing history area, for easier management of back office activities
  • Last-minute booking change, i.e. the ability to change your booking up to three hours before departure
  • The creation and management of second-level profiles, enabling employees and branches to use the platform
  • An electronic purse with prepaid credit. It is possible to have credit: on the SACBO purse to purchase parking spaces at Bergamo and on the SEA purse to purchase parking spaces at Linate and Malpensa.

I am a company/freelance professional belonging to a VAT group, split payment and letter of intent. How can I purchase SEA products/services?

Companies/freelancers referred to as VAT Group or under the split payment and letter of intent regime, cannot purchase SEA products online. In this case, physical channels must be used.

Diritto di recesso

Seleziona il motivo del contatto e compila il modulo con la tua richiesta

Ai sensi dell'art.3, comma 1,lett a) del Codice del Consumo ("la persona fisica che agisce per scopi estranei all'attività imprenditoriale, commerciale, artigianale o professionale eventualmente svolta") ha il diritto di recedere dal contratto , senza indicarne le ragioni, entro 14 giorni. Il periodo di recesso scade dopo 14 giorni dal giorno della conclusione del contratto. Per esercitare il diritto di recesso, Lei è tenuto a informare Società per Azioni Esercizi Aeroportuali S.E.A., con sede legale in Segrate (MI), Aeroporto di Milano Linate, della sua decisione di recedere dal presente contratto compilando e inviando elettronicamente il modulo tipo di recesso disponibile sul nostro sito web all'indirizzo: https://www.viamilanoeshop.eu/recesso/recesso.do?type=SEA&lang=it. SEA trasmetterà senza indugio una conferma di ricevimento del recesso all'indirizzo di posta elettronica comunicato in fase di registrazione.

Potrà in ogni caso comunicare la Sua decisione di recedere tramite una dichiarazione esplicita che andrà inviata al seguente indirizzo e-mail: infoeshop@seamilano.eu.

Per rispettare il termine di recesso, è sufficiente che Lei invii la comunicazione relativa all´esercizio del diritto di recesso prima della scadenza del periodo di recesso.

Effetti del recesso

Se Lei recede dal presente contratto, Le saranno rimborsati tutti i pagamenti che ha effettuato a nostro favore, senza indebito ritardo e in ogni caso non oltre 14 giorni dal giorno in cui siamo informati della Sua decisione di recedere dal presente contratto. Detti rimborsi saranno effettuati utilizzando lo stesso mezzo di pagamento da Lei usato per la transazione iniziale, salvo che Lei non abbia espressamente convenuto altrimenti; in ogni caso, non dovrà sostenere alcun costo quale conseguenza di tale rimborso.

RECUPERA I TUOI ACQUISTI

Inserisci l’email usata per la prenotazione e il codice PNR presente nella conferma di acquisto.