If I buy online, am I guaranteed a specific parking space?
No, you cannot reserve a specific parking space.
However, by pre-paying for parking online you ensure that there will be a parking space available for you at the time and date indicated in your booking.
What are the advantages of buying online a ViaMilano Parking car park?
Buying online you will have the advantage to pay a DISCOUNTED RATE compared to the standard one and a guaranteed place.
What do I have to do to access a parking space purchased online?
Bring with you the E-TICKET received in the confirmation e-mail and access the parking facility by scanning the BARCODE at the reader set at the entrance column or if you have purchased a parking space in Bergamo, by typing the PIN-code on the numeric keypad of the column located at the entrance to the chosen parking facility.
What do I have to do to access the Bergamo Orio al Serio Covered parking facilities or the P2 Genius area at Malpensa?
If you have booked the P2 Genius at Malpensa, the Covered P3 Smart at Orio al Serio or the Covered parking facilities A and B at Orio al Serio, after following the procedure listed above, go to the entrance column of the area you have booked and insert the parking space ticket to access it.
Are there dedicated lanes for customers who have purchased a parking space online?
Yes, but if you are also a Telepass customer, remember NOT to use the Telepass lanes to avoid a DOUBLE CHARGE.
Can I access the car park earlier than the time booked?
Yes, up to 60 minutes before.
Can I arrive later and/or leave earlier than the booked times?
Yes, you can enter at any time after the booked time and leave before the end of the booked time.
What happens if I leave the parking space purchased online late?
If you stay longer you can pay the difference at the automatic or manned cash machine.
The web rate is calculated for 24-hour periods, so you will only have to pay a surcharge if you stay longer than the 24 hours paid at the time of purchase.
Booking example: Entry day 16 Aug 2022 09.00 am, exit day 18 Aug 2022 10.00 am. This reservation is valid until 09.00 am on 19 Aug 2022, so you will only pay the supplement if you leave the car park after 09.00 am on 19 Aug 2022.
Can I book the car park online and enter with Telepass?
No. If you choose to buy a car park online, remember NOT to enter through the lanes reserved for Telepass users, to avoid a DOUBLE CHARGE.
You will be able to access the car park using the Telepass lanes, if you have NOT purchased online, but remember that the online purchase has lower rates than the access with TELEPASS.
If I buy a parking space at Milano Malpensa Terminal 2, but my flight departs from Milano Malpensa Terminal 1, how can I get to the Terminal?
A convenient shuttle service is available for transfers from Terminal 2 to Terminal 1 and vice versa.
The shuttle bus service is free and operates every day from 05:00 am to 11:30 pm with a frequency of about 20 minute
The shuttle bus stops in front of the Sheraton Hotel (last bus to Terminal 2 - at 11.20 pm).
Click here for a Map
The shuttle bus stop is located in front of the arrivals hall, gate 7 - at 11.02 pm).
Click here for a Map
I am at the car park entrance column and the PIN / BARCODE is not working, what can I do?
Contact the operator of the parking facilities by pressing the appropriate ASSISTANCE button at the column.
If I have purchased a parking space online, but by mistake I have entered with Telepass, how can I remedy this?
To avoid a further charge, we invite you NOT to leave the car park and go to the Parking Help Desk or to the manned checkout desk with the Telepass device to ask for the entry reset. You will be asked for your Telepass device number and prove that you have made an online purchase by showing your e-ticket.
To find out where the Help Desk parking areas are located read the information in the next question.
Retrospective refund requests will not be accepted.
Where are the manned Checkout Desks/ Parking Help Desk areas located?
At Milan Malpensa 1, the "Parking Help Desk - payments and assistance" area is located inside the terminal, on the arrivals floor, near Gate 6.
At Milan Malpensa 2, the "Parking Help Desk - payments and assistance" area is located inside the terminal, in the arrivals area.
At Milano Linate, the parking checkout desk and the "Parking Help Desk - payment and assistance" area are located inside the terminal, on the arrivals floor near the car rental offices.
At Bergamo Orio al Serio, the parking checkout desk and the "Parking Help Desk" are located outside the terminal. It should be noted that there is no manned checkout desk at the remote car park P3 Smart.
I have purchased online, but I am being asked to make an additional payment at the exit. What shall I do?
We recommend that you always ask for assistance, either at the help desk or at the manned checkout desk, and DO NOT PAY for parking again.
What are the opening hours of the car park?
Our parking facilities are always open, H24.
What kind of vehicles can access ViaMilano Parking?
In addition to cars and motorbikes, minibusses carrying up to 9 people can have access. (The same rate applies for vehicles up to 5.5 metres).
No bicycle parking spaces available at Milano Linate and Milano Malpensa airports
Scooter and motorbike parking
Milano Linate: motorbike parking spaces available at the Departures area access ramp.
Milano Malpensa: no motorbike parking spaces available.
Can I bring a camper van or van into your parking facilities?
The maximum height allowed in our covered and uncovered parking facilities is 2.10 metres.
At Bergamo Orio al Serio, uncovered parking facilities allow up to 3.10 metres.
Can LPG or methane cars access your parking facilities?
Yes, there are no restrictions in any car park, whether covered or uncovered.
Are there any reserved and free parking spaces for people with reduced mobility with a parking card? What is the procedure?
Yes, ViaMilanoParking reserves free parking spaces within areas delimited by bars, where passengers with reduced mobility (PRM) and with a disabled pass
can access without prior reservation.
The parking facilities where you can benefit from this right are as follows:
At Linate: all parking facilities except P3
At Malpensa Terminal 1 and Terminal 2: all parking facilities
At Bergamo Orio al Serio: check the parking facilities and access procedures at the link https://www.milanbergamoairport.it/it/mobilita-ridotta/
To benefit from free parking
, disabled passengers must go, upon returning from their trip, to the Help Desk/Automatic Pay Station located in the Parking Help Desk
- payment and assistance areas or, alternatively, to the manned checkout desks where present.
At the Help Desk you will need to scan the following documents
valid disabled person's badge (it is possible to leave only a photocopy of the badge on the parked car)
travel document (to be handed over only for parking for more than 6 hours).
When I arrive at the disabled parking area, how can I contact the Sala Amica for assistance?
Inside the parking facilities at Milan Linate and Milan Malpensa airports there are intercoms to contact the Sala Amica:
Can I take my car keys with me?
Yes, of course. In all our parking facilities, even those with a shuttle service.
How do I use an Agreement Code?
The Agreement Code must be entered on the home page (be careful not to use the promo code in the Shopping Cart box).
If you have an Agreement Code, follow the steps below:
In the search results, you will see the already discounted promotion rate.
Enter the airport
Enter the arrival and departure dates
Enter the Agreement Code
Click on Check Availability
How do I use a Promo Code?
The PROMO CODE must be entered in the shopping cart (be careful not to use the Agreement Code in the purchase widget box).
If you have a promo code follos the steps below:
Enter the airport and the arrival and departure dates
Click on Check Availability
Choose the parking facility you are interested in and put it in your cart
Enter the Promo Code in the shopping cart
Proceed with payment