If I buy a parking space online, do I have an assigned space?
No. Your parking space is guaranteed, but you are not assigned a predetermined space.
Is the reservation linked to the car’s number plate?
The reservation is not linked to the car’s number plate. You can gain access using the barcode received by e-mail with any car to the purchased parking space.
I made a purchase but did not receive a confirmation email. What can I do?
Wait a few minutes and then check your junk mail. If you still do not receive anything, your purchase probably failed.
It is also possible that if you have not received your e-ticket, the purchase has not been successful, even though your bank has sent you confirmation of payment authorisation. This is actually a pre-authorisation, in which case the amount will then be cleared by your bank as no service was purchased. If the above case occurs you will have to go through the purchase process again.
Before repurchasing, contact us by clicking the CONTACT US button for complex issues. We will respond to you Monday through Friday from 9 a.m. to 6 p.m. For quick assistance, chat with our operators daily from 9 a.m. to 5 p.m. by selecting the WhatsApp option from the bubble in the lower right corner.
If you are a registered user, you will find a PDF copy of your invoice and e-ticket in the MY PURCHASES section.
I am a passenger with reduced mobility. Are there parking spaces reserved for me?
At
Milan Linate and Milan Malpensa you will find dedicated parking spaces that passengers with reduced mobility (PRM) and badge holders can access without prior reservation.
If the PRM parking spaces are all occupied, it will be possible to park free of charge in the available parking spaces, even if they are not strictly dedicated to PRM. The car parks where you can benefit from this right are as follows:
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At Linate, all car parks except P3;
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At Malpensa, all car parks. At Terminal 1, the recommended car park for location and accessibility is car park P2. At Terminal 2, the recommended car park for location and accessibility is car park P5;
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For Bergamo Orio al Serio, check the car parks and access procedures at this link
At Malpensa, in order to take advantage of the free parking service, disabled passengers, after returning from their journey, must go to the Help Desk/Automatic Cashier located inside the Parking Help Desk Areas or, alternatively, to the manned cash desks where present.
At Linate, in order to take advantage of the free parking, disabled passengers must go, before their journey, to the Help Desk/Automatic Cashier located inside the Parking Help Desk Areas.
At the Help Desk you will need to scan the following documents:
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Parking card for people with disabilities in original;
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Parking ticket, identity card and travel document (only needs to be presented for stays longer than six hours).
Inside the car parks of the Milan Linate and Milan Malpensa airports there are “Sala Amica Call Points” to contact the Sala Amica and receive assistance.
Are the car parks always open?
Yes, the car parks are open 24 hours a day.
When can I access the car park?
The car park can be accessed up to 60 minutes before the booked time. Access is possible at any time after the booked time.
Only for car parking purchased directly on the Ryanair website will it be possible to access the car park up to 3 hours before the original departure time and to leave the car park up to 3 hours after the original arrival time of the Ryanair flight.
When can I leave the car park?
You can leave at any time before the end of your booking, or stick to the exit time selected at the time of purchase.
Keep in mind that you cannot interrupt the stay. If you leave the car park, you lose the right to use the time you paid for, and you cannot claim a refund for the time you did not use.
In the case of prolonged parking at Malpensa, you can pay the difference at the automatic pay stations located in the Parking Help Desk areas and inside the car parks or at the manned parking booth at Milan Linate and Milan Bergamo airports.
Remember that the web rate is calculated for 24-hour periods from the time of entry indicated during purchase.
Booking example: entry on 16/03/2025 at 09.00 a.m., exit on 18/03/2025 at 10.00 a.m. This booking is valid until 9.00 a.m. on 19/03/2025, therefore an additional fee will only be charged if you leave the car park after 9.00 a.m. on 19/03/2025.
Is it possible to purchase a parking space for several weeks?
A parking space can be purchased for a maximum of four weeks. The online purchase also includes a minimum stay of three hours.
Remember that you cannot interrupt the stay. If you leave the car park, you lose the right to use the time you paid for, and you cannot claim a refund for the time you did not use.
Where can I recharge my electric car?
At the P2 Executive Car Park at Linate, on the 3rd floor.
Which vehicles can access the car parks?
In addition to cars and motorbikes, minibuses carrying up to 9 people can have access.
The maximum height allowed in our covered and uncovered parking facilities is 2.10 metres. At Bergamo Orio al Serio, uncovered parking facilities allow up to 2 metres.
LPG or CNG cars can access our parking spaces without any restrictions, in any covered or uncovered car park.
At Milan Linate airport, there are some dedicated parking spaces for two-wheel vehicles on the access ramp to the Departures area. In addition, there is the covered P2 Rider, located on the ground floor of the P2 Executive car park at Linate.
How do I access parking purchased online?
To access parking purchased online, take the e-ticket you received with the purchase confirmation e-mail with you and access the car park by scanning the barcode on the e-ticket under the e-ticket reader, using the online lane. Take care not to use the electronic toll lane.
In case of difficulties when logging in, contact the operator via the handset button, “Assistance”. Press and hold until a guided voice informs you that the call has been forwarded: you will be assisted remotely.
Wait for the paper ticket to be issued, collect it and keep it carefully: you will need it to leave the car park at the end of your stay.
I need on-site assistance. What should I do?
If necessary, you can contact the operators at the manned cash desks (open daily, 24 hours a day) located in Bergamo and Linate. Alternatively, you can request assistance in the Help Desk Parking Areas.
What do I do if I lose my exit ticket?
If you lose your paper ticket, go to the Parking Help Desk located inside the terminal and take the following with you:
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Copy of electronic ticket or flight boarding passes;
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Car registration;
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Identity document.
Can I book online and access with the electronic toll machine?
No, the toll payment does not require prior reservation. However, remember that with online purchase, you can access the parking even if the entry sign shows full - ‘Completo’. If you choose to purchase parking online, make sure that at the parking entrance, you DO NOT use the lanes reserved for toll payment in order to avoid being charged twice.
If I buy a parking space at Malpensa T2, but my flight departs from T1 (or vice versa), how can I get to my terminal?
If I park at P4 Linate, how can I get to the terminal?
To reach the terminal, you can use the free shuttle service, which runs approximately every 15 minutes.
I could not find the answer to my question. What can I do?
If you need further assistance, click on the CONTACT US button for complex issues. We will respond to you Monday through Friday from 9 a.m. to 6 p.m. For quick assistance, chat with our operators daily from 9 a.m. to 5 p.m. by selecting the WhatsApp option from the bubble in the lower right corner.